Mystery Shopping by Tap Estate
Actionable Evaluations to Elevate Service and Drive Revenue
Uncover your operational gaps before your customers do it for you.
TapCheck gives you an unfiltered view of your restaurant through the eyes of real guests. Our confidential evaluations identify missed opportunities, highlight service strengths, and deliver clear, actionable insights. With TapCheck, you don’t just uncover problems — you gain the solutions to fix them through Tap Estate’s training, design, and operations optimization ecosystem.
Don’t Miss the Dancing Bear — See Your Business the Way Your Guests Do.
In the food and beverage industry, familiarity can become a blindfold. When you walk into your own restaurant every day, you stop noticing the details — the slow table greeting, the missed upsell, the dusty corner, the guest who leaves without dessert. It’s the “dancing bear” effect: you’re so used to the same rhythm that you don’t see what stands out to your guests. TapCheck Mystery Shopping breaks that cycle by bringing in a fresh, unbiased perspective to show you what your customers actually experience.
The TapCheck Experience - designed for the food and beverage industry
A real guest visit
A full Tap Estate scorecard
A 1-2 page professional report
Actionable Recommendations
Optional free consult call
Trend Tracking (with subscription)
TapCheck delivers the benefits that matter most: better service, more sales, and happier guests
Use reports to coach staff with real-world examples.
Identify blind spots managers and staff overlook.
Capture first impressions, service flow, and overall atmosphere.
Catch small problems before they become bad reviews.
Pinpoint gaps in greeting, speed, upselling, and order accuracy.
Ensure every guest receives the same quality experience.
Measure upselling techniques and missed opportunities.
Identify where menu design or staff training can increase revenue
Validate that brand standards are being met across shifts and locations
Tie directly into Tapiversity training modules for fast fixes
Product, service and installation backed by Tap Estate’s Customer Satisfaction Guarantee